Qualifications: Bachelor's degree in nursing or related healthcare field or equivalent years of experience (usually 4 years) in outpatient nursing or related clinical experience. Graduate of an accredited school of nursing. Current California RN license required. CPR certification required. Previous experience (usually 3 years) in outpatient care including two years leadership experience. Clinical specialization in area of practice preferred. Knowledge of Nurse Practice Act, JCAHO, and other local state, federal regulations. Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to customers, contracted providers, and vendors.
Preferred Qualifications: Dialysis education preferred, health Connect and other KP computer systems, Excellent interpersonal skills, CPR. Clinical specialization in are of practice.
Duties: Supervises daily operations and service delivery. Ensures staff provides the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, JCAHO, federal, state and local requirements. Implements and maintains patient care and quality service standards to meet members' and internal clients' expectations. Acts as patient advocate resolving patient care issues. Recommends, implements and evaluates processes to improve systems and patient care results across the continuum of care. Assists in developing and monitoring budgets and resource allocations. Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train and maintain the competency of all department staff. Assists in providing on going staff development. Supervises the implementation of policies and procedures which support the goals and business objectives of the organization and department. Collaborates with physicians, department chief, and nursing manager in developing the appropriate level of patient services and the day to day operations of the department. Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Kaiser Permanente is an EEO/AA Employer.